What language do you use for the tours?
Tours Japan uses English for its tours, and all guides speak Japanese. Some guides speak other languages, too.
How will I recognize my tour guide?
Either your tour guide or a tour coordinator will be waiting for you at the tour meeting point before the starting time of your tour. They will be holding a sign or will have a Tours Japan badge.
When should I be at the meeting place?
If we’re not picking you up at the airport or at your hotel, please arrive at the meeting place at least 15 minutes before the scheduled start time. If you have difficulty finding the meeting point or are delayed along the way, please call the emergency phone number on your Confirmation E-mail. Tours will start on schedule.
How far in advance should I book my tour?
Tour guide’s schedules book up fast, especially in the spring and summer months. We recommend booking as soon as possible. We take bookings on a first-come-first-serve basis.
What is your cancellation policy?
Tours Japan strives to make your tour as comfortable as possible. Often times this means that we must buy train tickets and pay admission fees long before the tour commences. All cancellations must be made in writing. Treat the first day of the tour as Day 0 and count back from there.
＊60 or more days before the tour: Full refund, less transaction fees.
＊Between 59 days and 45 days before the tour: 50% refund, less transaction fees.
＊44 days prior to the tour & after the tour departs: No refund
What if I get sick on the tour?
You are required to have suitable traveler's medical insurance prior to traveling, and booking a tour. If you feel ill on the tour, tell your guide immediately. (See manifest form.)
What if I have a disability?
The tours are a full day of walking, with a break for lunch. Please contact us to discuss any medical or other issues that restrict movement.
Places to sit while the guide stops to explain a feature or site are usually not available. If you think you’ll need someplace to sit during the tour, consider bringing a travel chair that you can carry, so you can rest but still stay with the group.
We’re very sorry but wheelchairs and baby strollers cannot be accommodated. If you are touring with a stroller please insure that you can manage it on your own.
Do I need to print my confirmation letter?
Yes. You should print and bring your confirmation letter. It has all the detail of the tour, including when and where to meet, and your guides contact number. It’s not required to join the group as your guide will have your name, but it will have other information that you will need to insure that you get to the meeting place on time.
How will I know where to meet the guide?
If you and your family or friends have booked a tour, the guide will meet you at your hotel and start the tour from there.
If you’re meeting the guide at a particular location, your confirmation letter will have all the detail and instructions on when and where to meet, as well as a mobile number for your guide, so you can call in an emergency.
Should I tip my guide?
Contrary to other service areas in Japan, tipping your guide is perfectly acceptable. If you enjoyed your tour and feel like you received excellent service from your guide, please don’t hesitate to show your appreciation by leaving a tip at the tour’s end.
What payment methods do you accept?
We accept PayPal and Square. You don’t need a PayPal account to use the service to pay Tours Japan, but if you want more than an internet receipt of the payment, you might want to sign up for PayPal or Square account. In very rare cases, we can accept cash on the day of the tour. Fees are applied to PayPal and Square payments.
What should I bring on my tour?
Your tourist visa requires you to have your passport with you at all times. Bring your passport and the confirmation letter. Wear comfortable walking shoes – ones you’ve worn before. Dress in layers, so you can adjust your clothing for the weather. Have sunscreen with you if you have sensitive skin, a bottle for water (or purchase one along the way), a hat is always a good idea. Bring a folding umbrella if rain is predicted. Consider bringing a backpack or other bag so that your hands are free.
How does weather impact the tour?
Our tours run rain or shine. Only if the weather is especially bad, like a typhoon or other calamity – will a tour be cancelled. If that happens we will make every attempt to contact you by phone or email or another way.